Socialtext product adoption is way, way up--over 300% YTD. There are many reasons for the phenomenal growth, but in this post I'll focus on one specific factor: our training approach. Some time ago, I had one of those forehead-smacking Ah-Hah...
At last week's E2.0 conference in Boston, I was surprised and pleased by the way my "in-the-flow" phrase has gained common currency. I was also surprised, but less pleased, by some of the "best practices" I heard flying around. Whether...
When companies ask me how to deliver enterprise social software adoption, my advice is simple: Go to your local drugstore. I'm not kidding. Walk into any drugstore in America and whether it's Walgreen's, Wal-Mart, Rite-Aid, CVS, or an independent, I...
When I talk with CIOs these days, there's one question that comes up again and again: How does it all fit together? How does Social play with my Intranet? How does Social play with my document management system? How does...
A new Socialtext customer, a government organization, is in the process of launching Socialtext for collaboration within and across project teams implementing a major set of environmental initiatives. Today they asked me a fundamental question: "Should we create a separate...
Companies aren't communities. They aren't forums. Companies are companies. Of course company life has a community aspect, but a lot of social software folks seem to forget that there's a lot more to a company than community. They treat companies...
If a document falls in Sharepoint, and nobody hears it...does it make a sound? That play on the old tree/forest cliche popped into my head this week while some Socialtext colleagues and I were meeting with senior IT staff of...
Usually I use this space to advocate use of social software "in the flow" of work. I write a lot about business processes, workflows, incentives, and IT integration. Today I want to talk about something completely different. Yesterday, medical devices...
Call me crazy, but I'm going to attack another another social software orthodoxy: the Grassroots Myth. The Grassroots Myth is my name for the notion that the most effective way to bring a new social software platform into an enterprise...
Why do good companies do bad things to social software adoption? In my previous post, I listed 6 things that companies can do to stimulate adoption of enterpris e social software. This advice ain't exactly rocket science. Make it your...
Does social software adoption have you singing the blues? If so, you're not alone. In the enterprise social software world, everyone's talking about adoption. There are breakouts on it at Enterprise 2.0. Lots of smart people are blogging about it....